Membership Operations Specialist

The Georgia Society of CPAs; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Georgia Society of CPAs (GSCPA) is seeking a meticulous Membership Operations Coordinator to support day-to-day membership administration, database accuracy, billing processes and reporting. Reporting to the Chief Relationship Officer, the role focuses on accurate records, timely service and cross‑functional collaboration with Finance and Marketing.

Ideal candidates are detail-oriented, proactive and capable of handling recurring processes with a high volume of information while delivering

Qualifications

• Associate or bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.
• Experience in membership operations, customer service, database administration, billing or a related field preferred.
• Highly organized, accurate and detail-oriented.
• Strong customer-service mindset and ability to communicate professionally with a variety of audiences.
• Ability to manage recurring processes, deadlines and a high volume of detailed information.
• Proactive and self-directed, with the ability to take ownership of assigned responsibilities, solve routine problems and move work forward.
• Strong follow-through and good judgment about when questions or issues should be escalated.
• Ability to work independently while collaborating effectively with colleagues across the organization.

Responsibilities

• Process membership applications, renewals, dues payments and member record updates accurately and promptly.
• Maintain accurate member, firm and contact information within GSCPA's association management system and related platforms.
• Manage routine database maintenance, record updates, data cleanup and quality-control activities.
• Support member-facing systems, including routine updates and troubleshooting.
• Respond to membership, dues, account and record questions and provide timely, professional service.
• Collaborate with Finance on billing, dues, payments and account questions.

Skills

Attention to detail

Customer service

Time management

Clear communication

Education

Associate or Bachelor's degree preferred

Tools

Microsoft 365

Excel

Outlook

CRM systems

Job description

The Georgia Society of CPAs (GSCPA) is seeking a meticulous Membership Operations Coordinator to support day-to-day membership administration, database accuracy, billing processes and reporting. Reporting to the Chief Relationship Officer, the role focuses on accurate records, timely service and cross‑functional collaboration with Finance and Marketing.

Ideal candidates are detail-oriented, proactive and capable of handling recurring processes with a high volume of information while delivering