Education Operations & Live Events Coordinator

The Georgia Society of CPAs

Atlanta (GA)

Hybrid

USD 42,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

Hybrid position

Healthcare

401(k)

PTO

Other benefits provided

Job summary

The Georgia Society of CPAs (GSCPA) seeks an Education Operations Coordinator to support its continuing professional education programs. You will deliver excellent customer service, monitor live events, manage participant communications, and ensure accurate post-program administration.

This hybrid role blends technical support, learning operations, and process improvement to deliver a seamless educational experience for members, including livestream course assistance and coordinating with

Qualifications

Bachelor’s degree in business or related field.
One year of customer service, education administration, event support, or operations experience.
Strong written and verbal communication skills.
Exceptional organizational skills.
Ability to manage multiple priorities simultaneously.
Strong attention to detail.
Ability to take direction well and complete tasks in a timely manner.
Comfortable learning new technology platforms.
Proficiency with Microsoft Office.

Responsibilities

Serve as the primary customer service support member for the department, managing email inboxes and phone calls.
Respond to member questions regarding registrations, attendance, completion certificates, cancellations, audit questions and technical issues.
Resolve customer issues promptly while maintaining service standards.
Escalate complex issues appropriately.
Identify recurring customer concerns and recommend process improvements.