Membership Manager

Valley-of-the-Sun-Jewish-Community-Cente; Scottsdale (AZ); Sur place; USD 30 000 - 38 000; Plein temps

Résumé du poste

Valley-of-the-Sun-Jewish-Community-Cente is seeking a friendly customer service professional to staff the Welcome Desk and enhance the member experience. You will greet members, manage check-ins, process payments, and assist with tours and membership applications at the campus.

The role requires excellent communication, PC skills, and a willingness to address inquiries across departments. Prior experience in health and well-being is a plus, and a high school diploma is required, with a

Qualifications

• High School Diploma is required; a Bachelor's degree is preferred.
• Customer service experience is required.
• Computer skills are required.
• Experience in the Health and Well-Being industry is a plus.

Responsabilités

• Greet members and guests enthusiastically in person and by phone.
• Engage with members throughout the shift to support their experience.
• Check in members and guests according to procedures.
• Accept payments for services at the POS computer.
• Make reservations in UPace.
• Answer the telephone and direct calls to the proper person.
• Assist members with knowledge of departments, services, programs and events.
• Keep the membership director informed of issues and concerns.
• Give tours and process membership applications.
• Perform any other duties to maintain effective member relations.

Connaissances

Customer service

Computer skills

Health & wellbeing industry experience

Formation

High School Diploma

Bachelor's degree

Outils

POS computer

Description du poste

Description

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

RESPONSIBILITIES AND DUTIES:

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Engage with all members throughout their shift
• Check in members guests according to procedures
• Accepting payments for services at POS computer
• Making reservations in UPace
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, community/campus programs and events
• Keep membership director abreast of all customer service issues and concerns
• Give tours and process membership applications
• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned

Requirements

High School Degree Required, Bachelors Preferred

Customer Service Experience

Computer Skills

Experience in the Health and Well-Being Industry a plus