Membership Manager

Valley of the Sun J; Scottsdale (AZ); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Valley of the Sun J in Scottsdale, AZ, seeks a friendly Welcome Desk Associate to staff the front desk and enhance member experience. You will greet members, assist with inquiries, process memberships, and coordinate services and events.

The role involves checking in guests, handling reservations in UPace, and guiding members across departments. Prior customer service and basic computer skills are required.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service.
• Basic computer skills required.
• Experience in health and well-being industry is a plus.

Responsabilités

• Greet members and guests in person and by telephone.
• Engage with members throughout the shift.
• Check in members and guests according to procedures.
• Accept payments for services at POS computer.
• Make reservations in UPace.
• Answer telephone and direct calls to the proper person.
• Assist members with department knowledge, services and events.
• Keep membership director informed of customer service issues.
• Give tours and process membership applications.
• Maintain effective member relations and related duties.

Connaissances

Customer service

Computer skills

Health & wellbeing knowledge

Formation

High School Diploma

Description du poste

Description

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

Responsibilities And Duties

• Greet all members and guests enthusiastically and professionally in person and by telephone


• Engage with all members throughout their shift


• Check in members guests according to procedures


• Accepting payments for services at POS computer


• Making reservations in UPace


• Answering the telephone and directing calls to the proper person


• Assist members by being knowledgeable of all departments, services, community/campus programs and events


• Keep membership director abreast of all customer service issues and concerns


• Give tours and process membership applications


• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned

Requirements

• High School Degree Required, Bachelors Preferred


• Customer Service Experience


• Computer Skills


• Experience in the Health and Well-Being Industry a plus