Member Services Representative

Crunch Fitness; New Bedford (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness club in New Bedford seeks a dedicated individual to support membership sales and ensure exceptional customer service. Responsibilities include greeting members, facilitating services, and maintaining a welcoming atmosphere. Ideal candidates will be fluent in English and possess strong customer service skills. Join a dynamic environment where you can contribute to member satisfaction and support club operations.

Responsibilities

• Membership sales including greeting members and guests.
• Check in members and guests according to procedures.
• Communicate special events to members and guests.
• Sell retail products and facilitate services.
• Maintain a clean and organized work area.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings