Member Experience Associate

Valley of the Sun J; Scottsdale (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Valley of the Sun J seeks a Member Experience Associate to staff the Welcome Desk and deliver outstanding member experiences. You will greet members and guests, process memberships, and assist across departments with knowledge of services and events.

The role includes handling POS payments, taking reservations in UPace, and guiding visitors to appropriate contacts. This position supports a friendly, organized community environment.

Qualifications

• Greet members and guests enthusiastically and professionally.
• Staff the Welcome Desk and assist in providing the best Member Experience.
• Experience with handling payments at POS and processing memberships.

Responsibilities

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Check in members/guests according to procedures
• Accept payments for services at POS computer
• Make reservations in UPace
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, and events
• Give tours and process membership applications
• Maintain effective member relations and related duties as assigned

Skills

Customer service

POS transactions

Communication

Guest greeting

Education

High school diploma or equivalent

Tools

UPace

Job description

Member Experience Associate

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

Job Description

Member Experience Associate

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

Responsibilities And Duties

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Engage with all members throughout their shift
• Check in members guests according to procedures
• Accepting payments for services at POS computer
• Making reservations in UPace
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, community/campus programs and events
• Keep membership director abreast of all customer service issues and concerns
• Give tours and process membership applications
• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned

Job Types:

Full-time, Part-time

Salary:

$17.00 - $19.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay Types

• Commission pay

Education

• High school or equivalent (Preferred)