Member Services Representative

Crunch Fitness; North Attleborough (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading fitness club located in North Attleborough is seeking an enthusiastic member service representative. The role involves greeting members, handling check-ins, managing communications, and maintaining a welcoming atmosphere. The ideal candidate will possess strong customer service skills, be fluent in English, and have proficient reading and writing skills. This position requires computer literacy and the ability to assist with membership sales and various services. Join us in creating a positive environment for fitness enthusiasts.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile.
• Check in all members and guests according to company procedures.
• Facilitate messages on club software at check-in.
• Answer phones professionally.
• Communicate special events to members.
• Create a welcoming atmosphere.
• Facilitate or forward member requests to a manager.
• Sell retail products.
• Schedule member services like tanning.
• Facilitate payment of services as per procedures.
• Know the club facilities and services.
• Maintain a clean work area.
• Assist in projects as directed by management.
• Follow Employee Handbook policies.
• Perform opening and closing duties.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings