Membership & Insurance Concierge

AAA - American Automobile Association; Covington (VA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

401(K) with company match

Pension

Floating holidays

Wellness programs

Employee discounts

Resumo da oferta

AAA - American Automobile Association in Covington, VA is seeking a Member Specialist to deliver professional customer service to members and insureds, assist in memberships and insurance needs, and support branch sales goals.

You will process policy changes, billings, and payments, provide information on memberships and coverage, and participate in lead generation and cross-selling under guidance.

Qualificações

• High School GED is required.
• 1–3 years of customer service experience preferred.
• Moderate data entry proficiency required.
• Moderate MS Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License (in selling state) issued within 1 year required.

Responsabilidades

• Provide professional customer service to members and insureds; provide information on memberships and insurance.
• Handle walk-in and phone inquiries; sell memberships and assist in insurance sales; process policy changes and renewals; collect payments; verify coverage; provide binders as requested.
• Develop insurance leads for office sales agents.
• Communicate effectively with staff; maintain positive relationships with management.
• Support management and sales and life agents; engage in cross-selling opportunities.
• Resolve member/insured issues with discretion; escalate when needed.
• Handle routine to complex transactions per guidelines; assist with complaints.

Conhecimentos

Customer service

Data entry

MS Word

MS Excel

Advanced service

Communication

Formação académica

High School GED

Ferramentas

Property and Casualty License

Descrição da oferta de emprego

AAA - American Automobile Association in Covington, VA is seeking a Member Specialist to deliver professional customer service to members and insureds, assist in memberships and insurance needs, and support branch sales goals.

You will process policy changes, billings, and payments, provide information on memberships and coverage, and participate in lead generation and cross-selling under guidance.