Membership & Guest Services Specialist

The Salvation Army; Ashland (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

The Salvation Army Ray & Joan Kroc Corps Community Center in Ashland, OH is seeking a Front Desk Member Services Associate. You will greet guests, answer phones, direct inquiries and assist with program registrations and purchases.

This role requires accurate cash handling, basic clerical tasks, and delivering friendly, professional service while upholding Center policies. Evening or weekend shifts may be required.

Qualifications

• High school diploma or GED required.
• Excellent organizational and communication skills.
• Ability to work with guests, volunteers and staff.
• Proficient with word processing, email and database software.

Responsibilities

• Serve as the reception/welcome center first contact for guests.
• Greet members and guests and provide directions as needed.
• Promote memberships or classes and process payments accurately.
• Handle telephone calls, messages and inquiries in a courteous manner.
• Maintain POS area, attend to registrations and class rosters.
• Assist with events, rentals and general clerical tasks.
• Protect customer information and adhere to safety and policy rules.

Skills

Excellent organizational skills

Strong communication

Guest service orientation

Clerical skills

Education

High school diploma or GED

Tools

Word processing software

Email

Database programs

Basic web searching

Job description

The Salvation Army Ray & Joan Kroc Corps Community Center in Ashland, OH is seeking a Front Desk Member Services Associate. You will greet guests, answer phones, direct inquiries and assist with program registrations and purchases.

This role requires accurate cash handling, basic clerical tasks, and delivering friendly, professional service while upholding Center policies. Evening or weekend shifts may be required.