Membership & Guest Services Manager (9376)

The Salvation Army; Augusta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Medical, Dental, Vision Insurance

Retirement Plans

Job summary

The Salvation Army in Augusta, GA is seeking a Membership Services Coordinator for the Kroc Center. The role oversees the Welcome Desk, processes memberships, payments and deposits, and generates reports on member activity and program trends.

Requires a Bachelor's degree and at least 3 years coordinating public relations, events, or volunteers, with a valid driver's license. The position involves a fast-paced environment and direct guest interaction.

Qualifications

• Bachelor's degree in Public Relations, Business, Communications, Marketing or related field.
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Responsibilities

• Check for accuracy with membership sales, current memberships, merchandise and the Welcome Desk at the KROC Center.
• Oversee the POS system for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provide regular statistical reports related to the members, including recruitment/retention goals, program trends and other reporting as needed.
• Serves as the main contact person for all guests, members and potential members at the Kroc Center.
• Oversees, manages welcome desk team. Consistent coaching, training, progressive discipline and 90 day/annual reviews.
• Prepares deposits and works in data base related to payments.

Education

Bachelor's Degree

Job description

Job Details:

Job Location

GA-AUK Augusta Kroc - AUGUSTA, GA 30904

Position Type

Full Time Regular

Education Level

Bachelor's Degree

Salary Range

$20.00

Job Shift

Any

Job Category

Recreation

Key Responsibilities

• Check for accuracy with membership sales, current memberships, merchandise and the Welcome Desk at the KROC Center.
• Oversee the POS system for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provide regular statistical reports related to the members, including recruitment/retention goals, program trends and other reporting as needed.
• Serves as the main contact person for all guests, members and potential members at the Kroc Center.
• Oversees, manages welcome desk team. Consistent coaching, training, progressive discipline and 90 day/annual reviews.
• Prepares deposits and works in data base related to payments.

Physical and Working Conditions

Ability to meet attendance requirements. Work is performed in an environment where there are little to no physical discomforts associated with weather or discomforts associated with dirt, dust and the like. Work is performed in a fast-paced environment that included frequent phone or in person contact with people from diverse backgrounds and temperament.

Employee Benefits

• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision Insurance
• Retirement Plans and more!

WHAT WE ARE LOOKING FOR IN YOU: Education and Experience

• Bachelor's degree from an accredited college or university in Public Relations, Business, Communications, Marketing or related field and
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Certifications

Valid Driver's License.

Equal Opportunity Employer: Veterans | Disabled