KROC Specialist - Full Time (7953)

The Salvation Army; Memphis (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

The Salvation Army Kroc Center in Memphis, TN is seeking a Full Time Regular Recreation/Customer Service team member. You will welcome members and guests, handle check-ins, assist with fitness and recreational activities, and maintain a safe, clean environment throughout the center.

You will interact with guests and colleagues, execute transactions ethically, and participate in ongoing staff trainings to uphold center policies and safety standards.

Qualifications

• 2-4 years' experience in customer relations and leading fitness and/or recreational activities.
• Must be at least 18 years old and have a high school diploma or GED.
• Ability to read, write and communicate in English.

Responsibilities

• Provides Excellent Customer Service to Members, Guests and Colleagues.
• Greets all people warmly and maintains a welcoming environment.
• Assists in keeping the facility clean and organized.
• Handles inquiries by phone and in person professionally.
• Operates card systems and processes transactions per policy.
• Attends department and center meetings and trainings.

Skills

Customer service

Guest relations

Cash handling

Phone etiquette

Education

High School diploma or GED

Tools

CCMS/RMS software

Job description

Job Details

Job Location: KT-Memphis KROC Center - Memphis, TN 38104

Position Type: Full Time Regular

Job Category: Recreation

Key Responsibilities:

• Provides Excellent Customer Service and Experience to Members, Guests and Colleagues.
• Warmly greets all people that we come in contact with throughout the Kroc Center
• Looks for opportunities to be helpful to members, guests and colleagues
• Lists, and offers thoughtful solutions for members, guests and colleagues.
• Assists in maintaining a clean and organized environment throughout the building
• Answers incoming phone calls and addresses needs in a professional and kind manner
• Uphold Kroc Center policies to maintain and safe and family friendly environment
• Operates CCMS/RMS computer software for customer transactions in accordance to Salvation Army and member policies
• Handles cash transactions in an ethical manner
• Uses CCMS system to check-in members and guests,
• Attends department and center meetings and trainings

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language.
• Ability to demonstrate good physical condition and effort associated with walking, running, standing, and moderate-to-advanced weight lifting in a fitness center environment including the ability to meet the demands of the gymnasium and athletic field programs.
• Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment. Moderate mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent changes basis.

WHAT WE ARE LOOKING FOR IN YOUEducation and Experience:

• Must be at least 18 years of age.
• High School diploma or G.E.D.
• 2-4 years' experience in customer relations and leading fitness and/or recreational activities
• Certified Personal Trainer or Group Fitness Instructor preferred
• -or-
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

• Safe From Harm Certification
• Blood Borne Pathogens Certification
• Must have or be able to obtain CPR/First Aide/AED certification within first 30 days of employment.

EQUAL OPPORTUNITY EMPLOYER: Veterans | Disabled