Membership & Guest Services Manager

The Salvation Army; Augusta (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Medical, Dental, Vision Insurance

Retirement Plans and more

Job summary

The Salvation Army Kroc Center in Augusta, GA seeks a proactive Membership Coordinator to deliver exceptional customer service, promote memberships and programs, and build strong relationships with Members and Visitors. You will oversee the Welcome Desk, manage the POS system, and coordinate member events while supporting deposits and data entry requirements.

This full-time on-site role requires a Bachelor's degree in a related field and at least 3 years of public relations or event coordination

Qualifications

• Bachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing or related field.
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers.

Responsibilities

• Create exceptional customer service experiences and promote Kroc Center Membership and Programs.
• Cultivate and develop relationships with Members and Visitors; oversee memberships, tours, and orientation.
• Oversee Welcome Desk and Lobby; manage special member events and related duties.
• Check accuracy of membership sales, current memberships, merchandise, and Welcome Desk operations.
• Oversee POS system for processing of membership records, payments, and program interests; provide regular reports on recruitment and retention.

Skills

Customer service

Membership sales

Event coordination

Public relations

Member orientation

Education

Bachelor's degree in Public Relations/Business/Communications/Marketing or related field

Tools

POS System

Job description

This position is responsible for:Creating exceptional customer service experience, along with promoting the Kroc Center Membership and Programs to Members and Non-Members in the community through various functions: cultivate and develop relationships with Members and Visitors, oversees all potential and current memberships, facility tours, membership orientation. Oversees Welcome Desk, Lobby, special member events an all other related duties associated with the guests.Key Responsibilities:Check for accuracy with membership sales, current memberships, merchandise and the Welcome Desk at the KROC Center.Oversee the POS system for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provide regular statistical reports related to the members, including recruitment/retention goals, program trends and other reporting as needed.Serves as the main contact person for all guests, members and potential members at the Kroc Center.Oversees, manages welcome desk team. Consistent coaching, training, progressive discipline and 90 day/annual reviews.Prepares deposits and works in data base related to payments.Physical and Working Conditions:Ability to meet attendance requirements. Work is performed in an environment where there are little to no physical discomforts associated with weather or discomforts associated with dirt, dust and the like. Work is performed in a fast-paced environment that included frequent phone or in person contact with people from diverse backgrounds and temperament.Employee Benefits:Paid Time OffHoliday PayMedical, Dental, Vision InsuranceRetirement Plans and more!Education and ExperienceBachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing or related field andThree (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteersAny equivalent combination of training and experience which provides the required knowledge, skills, and abilitiesCertificationsValid Driver’s License.Equal Opportunity Employer: Veterans | Disabled