Member Experience & Engagement Lead

The Salvation Army; Augusta (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Medical, Dental, Vision Insurance

Retirement Plans and more

Job summary

The Salvation Army Kroc Center in Augusta, GA seeks a proactive Membership Coordinator to deliver exceptional customer service, promote memberships and programs, and build strong relationships with Members and Visitors. You will oversee the Welcome Desk, manage the POS system, and coordinate member events while supporting deposits and data entry requirements.

This full-time on-site role requires a Bachelor's degree in a related field and at least 3 years of public relations or event coordination

Qualifications

• Bachelor’s degree from an accredited college or university in Public Relations, Business, Communications, Marketing or related field.
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers.

Responsibilities

• Create exceptional customer service experiences and promote Kroc Center Membership and Programs.
• Cultivate and develop relationships with Members and Visitors; oversee memberships, tours, and orientation.
• Oversee Welcome Desk and Lobby; manage special member events and related duties.
• Check accuracy of membership sales, current memberships, merchandise, and Welcome Desk operations.
• Oversee POS system for processing of membership records, payments, and program interests; provide regular reports on recruitment and retention.

Skills

Customer service

Membership sales

Event coordination

Public relations

Member orientation

Education

Bachelor's degree in Public Relations/Business/Communications/Marketing or related field

Tools

POS System

Job description

The Salvation Army Kroc Center in Augusta, GA seeks a proactive Membership Coordinator to deliver exceptional customer service, promote memberships and programs, and build strong relationships with Members and Visitors. You will oversee the Welcome Desk, manage the POS system, and coordinate member events while supporting deposits and data entry requirements.

This full-time on-site role requires a Bachelor's degree in a related field and at least 3 years of public relations or event coordination