Member Experience & Engagement Manager

The Salvation Army; Augusta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Medical, Dental, Vision Insurance

Retirement Plans

Job summary

The Salvation Army in Augusta, GA is seeking a Membership Services Coordinator for the Kroc Center. The role oversees the Welcome Desk, processes memberships, payments and deposits, and generates reports on member activity and program trends.

Requires a Bachelor's degree and at least 3 years coordinating public relations, events, or volunteers, with a valid driver's license. The position involves a fast-paced environment and direct guest interaction.

Qualifications

• Bachelor's degree in Public Relations, Business, Communications, Marketing or related field.
• Three (3) years of progressively responsible experience coordinating or managing public relations, special events, media relations and/or volunteers.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Responsibilities

• Check for accuracy with membership sales, current memberships, merchandise and the Welcome Desk at the KROC Center.
• Oversee the POS system for timely and accurate processing of membership records, including payments, address changes, program interest, and facility use; provide regular statistical reports related to the members, including recruitment/retention goals, program trends and other reporting as needed.
• Serves as the main contact person for all guests, members and potential members at the Kroc Center.
• Oversees, manages welcome desk team. Consistent coaching, training, progressive discipline and 90 day/annual reviews.
• Prepares deposits and works in data base related to payments.

Education

Bachelor's Degree

Job description

The Salvation Army in Augusta, GA is seeking a Membership Services Coordinator for the Kroc Center. The role oversees the Welcome Desk, processes memberships, payments and deposits, and generates reports on member activity and program trends.

Requires a Bachelor's degree and at least 3 years coordinating public relations, events, or volunteers, with a valid driver's license. The position involves a fast-paced environment and direct guest interaction.