Member Services Associate

Salvation Army; Biloxi (MS); On-site; USD 34,385,000 - 40,116,000; Full time

Benefits offered by this job

Paid Time Off

Retirement Savings Plan

Health Insurance

Voluntary Life Insurance

Job summary

The Salvation Army Ray & Joan Kroc Corps Community Center in Biloxi is seeking a friendly front desk associate to deliver exceptional member services, sell memberships, and answer inquiries about programs and classes. You will handle cash, operate the POS system, and greet visitors in a welcoming way.

This role requires a High School Diploma or GED and at least six months of cashier or customer service experience. Training will cover center operations, safety rules, and program schedules.

Qualifications

• High School Diploma or GED required; six months cashier or customer service experience preferred.
• Ability to read, write and communicate in English.
• Experience using a POS system and handling cash accurately.

Responsibilities

• Greet and assist members and guests, sell memberships or classes.
• Provide information about programs and classes; answer questions in a courteous manner.
• Handle cash, process transactions, and balance at shift end.
• Answer telephone calls and direct to appropriate staff or programs.

Skills

Customer service

Cash handling

Communication

Telephone etiquette

Education

High School Diploma or GED

Tools

POS system

Switchboard/telephone

Job description

Schedule/Hours: Monday-Saturday – Full-time 37.5 hours per week – Monday thru SaturdayThis position is responsible for:Creates exceptional customer/member service experiences for the Ray & Joan Kroc Corps Community Center. Sells and/or verifies memberships through the established sales system; provides information and answers questions about available programs/classes; answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary. Receives and receipts deliveries and donations, greets and announces visitors and clients, provides general information about The Salvation Army Kroc Center operations and services. Performs routine clerical work such as typing and filing.Key Responsibilities:Provides excellent, prompt and courteous services for members and perspective members of the Ray & Joan Kroc Corps Community Center.Gives tours of the Kroc Center by promoting the center and selling memberships or classes.Handles cash, makes change and operates the established computer software; serves customers, clients and members according to established procedures.Receives and handles telephone calls, visitors and emails in a friendly and professional manner; directs calls to appropriate program/staff in a timely manner; records accurate and complete messages when needed.Maintains progressive knowledge of all programs, events, parties and class schedules; listens to members’ goals and preferences and connects them to existing and related solutions; maintains awareness of opportunities for increased sales to include personal training, parties, apparel, etc.Maintains orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keeps sales area clean and neatly arranged at all times.Secures the POS area at the open and close of shift.Adheres to Kroc Center operations as well as all policy procedures and observes all safety rules and regulations.Physical Requirements and Working Conditions:Ability to meet attendance requirements.Ability to read, write, and communicate the English language.Ability to operate a POS system, telephone and/or switchboard.Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.Employee Benefits:Paid Time OffRetirement Savings Plan AvailableHealth InsuranceVoluntary Life Insurance and more!High School Diploma or GED (Required) ANDSix months cashier and/or customer service experience ORAny equivalent combination of training and experience that provides the required knowledge, skills or abilitiesLicenses and Certifications:NoneEqual Opportunity Employer: Veterans | Disabled