Membership & Guest Experience Lead

Orange Theory Fitness; Frisco, Plano (TX, TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Orange Theory Fitness in Frisco, TX is seeking a Member Ambassador to support front‑of‑house studio operations and drive membership and retail sales. You will greet guests, process transactions, and deliver an exceptional guest experience while supporting studio goals.

The role requires strong customer service, reliable communication, and the ability to work evenings and weekends. A passion for fitness and growth is essential to help members achieve results and sustain studio success.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and highly organized, able to multitask in a fast-paced environment.
• Ability to identify and develop solutions to problems.
• Functional computer skills: MS Office, Internet basics.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Problem solving

Education

High School Diploma

Tools

MS Office

Internet basics

Basic software use

Job description

Orange Theory Fitness in Frisco, TX is seeking a Member Ambassador to support front‑of‑house studio operations and drive membership and retail sales. You will greet guests, process transactions, and deliver an exceptional guest experience while supporting studio goals.

The role requires strong customer service, reliable communication, and the ability to work evenings and weekends. A passion for fitness and growth is essential to help members achieve results and sustain studio success.