Fitness Studio Membership Specialist

Orange Theory Fitness; Southlake (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Orange Theory Fitness in Southlake, TX is seeking a Member Ambassador to support front-of-house studio operations and drive membership sales. You will engage with members and guests, handle sales processes, and ensure a welcoming, energetic studio atmosphere.

The role requires strong customer service, basic sales experience, and a passion for fitness. Evening and weekend availability is preferred, with opportunities for growth within the brand.

Qualifications

• Excellent interpersonal and customer service skills are required.
• Strong verbal and written communication skills.
• Detail-oriented and highly organized with ability to multitask in a fast-paced setting.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills: MS Office (Word, Excel) and basic software use.
• Ability to work in an Orange Team environment and embrace its attitude.
• Flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using OTF sales systems.
• Conducts telephone inquiries and follow-up calls.
• Leads studio previews with prospects and members.
• Greets members and guests warmly to create a friendly entrance.
• Maintains organized lobby/front desk area.
• Processes accurate cash and card transactions.
• Delivers timely follow-ups with prospective clients.
• Responds to inquiries with urgency.
• Troubleshoots and resolves technical issues.
• On-boards OTF clients via intake forms and agreements.
• Collaborates with Fitness Team to ensure process fulfillment.
• Models OTF values and culture.
• Other duties as assigned.

Skills

Excellent interpersonal & customer

Verbal & written communication

Detail-oriented & organized

Problem solving

Computers: MS Office

Team environment (Orange Team)

Flexible schedule (nights/weekends)

Passion for fitness & helping others

Career growth mindset

Education

High School Diploma

Sales experience in quota role

Job description

Orange Theory Fitness in Southlake, TX is seeking a Member Ambassador to support front-of-house studio operations and drive membership sales. You will engage with members and guests, handle sales processes, and ensure a welcoming, energetic studio atmosphere.

The role requires strong customer service, basic sales experience, and a passion for fitness. Evening and weekend availability is preferred, with opportunities for growth within the brand.