Front Desk & Membership Sales Specialist

Orange Theory Fitness; Frisco, Plano (TX, TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Orange Theory Fitness in Frisco, TX is seeking a Member Ambassador to drive front-of-house operations, sales of memberships, packages, and retail while delivering outstanding guest service. You will greet members and guests, process transactions, maintain an organized lobby, and support referrals and onboarding with the Fitness Team, all while upholding OTF values.

A flexible schedule including evenings and weekends is required.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

Problem solving

MS Office

Flexible schedule

Health & fitness passion

Career growth

Education

High School Diploma

Tools

MS Office (Word, Excel)

Job description

Orange Theory Fitness in Frisco, TX is seeking a Member Ambassador to drive front-of-house operations, sales of memberships, packages, and retail while delivering outstanding guest service. You will greet members and guests, process transactions, maintain an organized lobby, and support referrals and onboarding with the Fitness Team, all while upholding OTF values.

A flexible schedule including evenings and weekends is required.