Membership Sales & Guest Experience Ambassador

Orange Theory Fitness; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Orange Theory Fitness is seeking a Member Ambassador for the Preston Hollow area of Dallas to support front-of-house studio operations and drive membership sales.

Ideal candidates bring a passion for fitness, strong customer service, and basic sales experience. You will greet members, manage referrals, process transactions, onboard new clients, and work with the fitness team to deliver a great studio experience.

Qualifications

• Excellent interpersonal and customer service skills.
• Detail-oriented and highly organized with multitasking in fast-paced setting.
• Able to identify, analyze, and solve problems.

Responsibilities

• Achieves daily, weekly and monthly sales goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Onboards all OTF clients through Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Communication

Detail-oriented

MS Office

Multitasking

Problem solving

Team player

Education

High School Diploma

Tools

MS Office

Job description

Orange Theory Fitness is seeking a Member Ambassador for the Preston Hollow area of Dallas to support front-of-house studio operations and drive membership sales.

Ideal candidates bring a passion for fitness, strong customer service, and basic sales experience. You will greet members, manage referrals, process transactions, onboard new clients, and work with the fitness team to deliver a great studio experience.