Membership Growth Specialist

UFC GYM; La Mirada (CA); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Free gym membership

Employee discounts

Flexible scheduling

On-site fitness classes

Recertification support

Client network growth

In-house training

Wellness events

Job summary

UFC GYM is seeking a Membership Specialist to welcome guests, convert prospects to members, and deliver exceptional customer service in a dynamic, fitness-focused environment. You will guide tours, schedule appointments, and support ongoing member engagement.

Join a team that values motivation, reliability, and teamwork, with access to on-site facilities, ongoing training, and a strong member network. This role emphasizes growth through performance and relationship-building.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Excellent customer service skills.
• Independent, self-starter with strong organizational skills.
• Must be a team player.

Responsibilities

• Represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits.
• Drive potential members into the gym and deliver industry-leading customer services to them and our current members.
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
• Ensure 100% of guests are presented the Fitness Tour during tours as detailed in the Membership Specialist Playbook.
• Follow up with members after enrollment to ensure expectations are exceeded.
• Provide the highest level of customer service during interactions with guests.
• Assist in maintaining a clean and operational facility.

Skills

Sales skills

Interpersonal skills

Customer service

Self-motivation

Team player

Job description

UFC GYM is seeking a Membership Specialist to welcome guests, convert prospects to members, and deliver exceptional customer service in a dynamic, fitness-focused environment. You will guide tours, schedule appointments, and support ongoing member engagement.

Join a team that values motivation, reliability, and teamwork, with access to on-site facilities, ongoing training, and a strong member network. This role emphasizes growth through performance and relationship-building.