Membership Growth & Retention Specialist

BJ's Wholesale Club, Inc.; New York (NY); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) retirement with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in New York is seeking a frontline Membership Specialist to drive membership sign-ups, renewals, and assist with returns, exchanges, and general member inquiries. You will promote loyalty programs and ensure a positive member experience.

The role emphasizes fast, friendly service, teamwork, and adherence to club policies, with flexible shifts, weekly pay, and comprehensive benefits for eligible team members.

Qualifications

• Front line/customer service or sales experience preferred.
• Basic math skills.
• Computer proficiency preferred.

Responsibilities

• Promote BJ’s membership programs to drive acquisition and retention.
• Process member inquiries, returns, exchanges, and pick-ups.
• Deliver excellent member service at all contact points.
• Ensure compliance with club policies.

Skills

Customer service

Sales experience

Goal oriented

Math skills

Job description

BJ’s Wholesale Club in New York is seeking a frontline Membership Specialist to drive membership sign-ups, renewals, and assist with returns, exchanges, and general member inquiries. You will promote loyalty programs and ensure a positive member experience.

The role emphasizes fast, friendly service, teamwork, and adherence to club policies, with flexible shifts, weekly pay, and comprehensive benefits for eligible team members.