Membership Growth Specialist: Drive Signups & Service

BJ's Wholesale Club, Inc.; West Nyack (NY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free membership

Paid time off

Health benefits

401(k) match

Stock purchase plan

Eligibility varies

Job summary

BJ’s Wholesale Club in West Nyack, NY is hiring for a frontline sales associate focused on acquiring and retaining members. You will actively pitch membership programs, handle inquiries, and process purchases while delivering friendly, efficient service.

Daily responsibilities include promoting the value of BJ's memberships, assisting with returns and exchanges, and supporting club policies. Strong math, basic computer skills, and customer-service experience help you succeed in a fast-paced

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales

Basic math

Computer skills

Job description

BJ’s Wholesale Club in West Nyack, NY is hiring for a frontline sales associate focused on acquiring and retaining members. You will actively pitch membership programs, handle inquiries, and process purchases while delivering friendly, efficient service.

Daily responsibilities include promoting the value of BJ's memberships, assisting with returns and exchanges, and supporting club policies. Strong math, basic computer skills, and customer-service experience help you succeed in a fast-paced