Membership Growth Manager

VillaSport Athletic Club and Spa; Campbell (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401K with company match up to 4%

Full benefits package

Complimentary club membership

Bonus earning potential

Job summary

Villa Sport seeks a Member Experience Manager to own the membership acquisition process and lead a team of Membership Ambassadors. You will ensure a positive buying experience, warmly welcome new members, and drive membership goals.

The role works under the General Manager with dotted-line reporting to the VP of Member Experience. The ideal candidate has 3+ years in sales leadership, excellent communication, and a passion for hospitality.

Qualifications

• 3+ years sales management and leadership experience.
• Excellent written and verbal communication skills.
• Skilled and comfortable communicating with people of all ages and speaking in front of groups.
• First Aid/CPR certification required within 90 days of hire date.
• Bachelor’s degree preferred.

Responsibilities

• Take ownership of the membership acquisition process from start to finish.
• Hire, train, and direct a team of Membership Ambassadors to ensure a positive buying experience.
• Help the club achieve membership and fitness sales goals and support Personal Training program presentations.
• Work under the General Manager with a dotted-line to the VP of Member Experience.

Skills

Relationship-based selling

Budgeting & analysis

Leadership & mentoring

Public speaking

Customer engagement

Staff training

Education

Bachelor’s degree preferred

Tools

Word, Excel, PowerPoint

Job description

Villa Sport seeks a Member Experience Manager to own the membership acquisition process and lead a team of Membership Ambassadors. You will ensure a positive buying experience, warmly welcome new members, and drive membership goals.

The role works under the General Manager with dotted-line reporting to the VP of Member Experience. The ideal candidate has 3+ years in sales leadership, excellent communication, and a passion for hospitality.