Membership Growth & Experience Leader

OOIDA; Grain Valley (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vacation & Personal Time

401K - employer matches up to 10%

Casual dress attire

On-site fitness & daycare center

Job summary

OOIDA in Grain Valley, Missouri is seeking a Membership Manager to transform our membership function into a strategic growth engine. You will lead initiatives to grow and engage members, improve retention, and optimize the member journey across onboarding through renewal.

As a center of cross-functional collaboration, you’ll drive strategic wins, analyze feedback and metrics, and build scalable processes. If you’re passionate about turning membership into a driver of organizational growth, join

Qualifications

• Bachelor's degree in Business, Marketing, Organizational Leadership, or a related field preferred.
• 7+ years of progressive leadership experience in membership, customer experience, business development, operations, or a related field.
• Demonstrated success leading organizational change, strategic initiatives, and cross-functional projects.
• Strong analytical, communication, and leadership skills.

Responsibilities

• Develop and execute strategies that drive membership growth, retention, and engagement.
• Lead the transformation of the Membership department into a proactive, member-focused business function.
• Own and continuously improve the end-to-end member experience, from onboarding through renewal.
• Lead strategic win-back and retention initiatives to strengthen long-term member relationships.
• Analyze member feedback, trends, and performance metrics to identify opportunities for improvement.
• Build strong partnerships across departments to deliver a seamless and consistent member experience.
• Lead, coach, and develop the Membership team while fostering a culture of accountability, continuous improvement, and innovation.
• Develop scalable processes and operational improvements that enhance efficiency and service quality.

Skills

Analytical skills

Communication skills

Leadership

Education

Bachelor's degree in Business, Marketing, Organizational Leadership, or a related field

Job description

OOIDA in Grain Valley, Missouri is seeking a Membership Manager to transform our membership function into a strategic growth engine. You will lead initiatives to grow and engage members, improve retention, and optimize the member journey across onboarding through renewal.

As a center of cross-functional collaboration, you’ll drive strategic wins, analyze feedback and metrics, and build scalable processes. If you’re passionate about turning membership into a driver of organizational growth, join