Membership Growth & Engagement Specialist

Lake-Nona-Performance-Club; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Lake-Nona-Performance-Club is seeking a Membership Sales Associate to drive prospecting, deliver compelling facility tours, and expertly manage the sales CRM with a goal of converting prospects into memberships. You will coordinate communications, document interactions, and contribute to a data-driven sales process.

The MSA must provide exceptional customer service at every touchpoint, support member onboarding, foster relationships, and help maintain the Center’s Service Standards.

Qualifications

• Minimum of two years inside sales experience.
• Excellent communication and interpersonal skills.
• Ability to work in a team and with clients.

Responsibilities

• Lead prospecting and sales activities to differentiate our value proposition.
• Manage the prospect tour process highlighting services and amenities.
• Execute excellent telephone etiquette to assist callers.
• Adhere to Service Standards and ensure world-class member experience.
• Greet members at reception and deliver follow-up.
• Maintain knowledge to answer questions or escalate as needed.
• Admin tasks: CRM, POS, scheduling, data entry.
• Support marketing and event planning to procure memberships.

Skills

Prospecting

CRM management

Communication

Customer service

Negotiation

Education

High School Diploma or GED

Tools

POS system

Billing software

Client scheduling software

Club Management software

Job description

Lake-Nona-Performance-Club is seeking a Membership Sales Associate to drive prospecting, deliver compelling facility tours, and expertly manage the sales CRM with a goal of converting prospects into memberships. You will coordinate communications, document interactions, and contribute to a data-driven sales process.

The MSA must provide exceptional customer service at every touchpoint, support member onboarding, foster relationships, and help maintain the Center’s Service Standards.