Membership Growth Director

The-Children; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Children’s Museum of Indianapolis is seeking a Museum Membership Manager who will drive member acquisition, retention, engagement, and revenue growth through strategic plans and campaigns. Reporting to the Director of Membership and Admissions, you will lead CRM-driven sales, budget and staffing decisions, partner with cross‑department teams, and develop member experiences and benefits.

You will mentor staff, train frontline teams, and monitor metrics to adjust programs and maximize

Qualifications

• Bachelor’s degree or equivalent work experience is required.
• Five years of professional experience in membership sales, marketing, or customer engagement.
• Experience managing budgets, personnel, and cross-functional teams.
• Experience collaborating with creative teams on marketing collateral.

Responsibilities

• Develop and execute annual membership plans for growth and retention.
• Execute CRM-driven sales strategies for acquisition and renewals.
• Collaborate with analytics, Brand Strategy, Advancement, and frontline teams.
• Monitor sales and attendance metrics and adjust strategies as needed.
• Produce membership collateral and coordinate with creative teams.

Skills

Budget management

People management

Staff coaching

Cross-department collaboration

Communication skills

Presentation skills

Negotiation

Education

Bachelor’s degree in marketing, communications, business, nonprofit management, or related field

Tools

CRM systems

Development software

Project management tools

Spreadsheets

Web applications

Job description

The Children’s Museum of Indianapolis is seeking a Museum Membership Manager who will drive member acquisition, retention, engagement, and revenue growth through strategic plans and campaigns. Reporting to the Director of Membership and Admissions, you will lead CRM-driven sales, budget and staffing decisions, partner with cross‑department teams, and develop member experiences and benefits.

You will mentor staff, train frontline teams, and monitor metrics to adjust programs and maximize