Membership Growth Advocate

BJ's Wholesale Club, Inc.; Valley Cottage (NY); Presencial; USD 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly Pay

Free BJ’s Memberships

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Resumo da oferta

BJ’s Wholesale Club, Inc. is seeking a member-focused associate in Valley Cottage, NY. You will execute acquisition, renewals, upgrades, and cross-sell BJ’s loyalty programs, while handling returns, exchanges, and general customer inquiries.

You will deliver quick, friendly service, resolve member concerns, and uphold GOLD club standards as you support daily operations and drive membership growth across the club.

Qualificações

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsabilidades

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.

Conhecimentos

Front line customer service

Sales experience

Basic math skills

Computer proficiency

Ferramentas

POS system

Descrição da oferta de emprego

BJ’s Wholesale Club, Inc. is seeking a member-focused associate in Valley Cottage, NY. You will execute acquisition, renewals, upgrades, and cross-sell BJ’s loyalty programs, while handling returns, exchanges, and general customer inquiries.

You will deliver quick, friendly service, resolve member concerns, and uphold GOLD club standards as you support daily operations and drive membership growth across the club.