Membership Experience Specialist

Life Time Inc.; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II at our Scottsdale location. You will serve as the first contact for members and guests, maintain accounts, and inform guests about programs and events to enhance engagement and membership growth.

The role emphasizes a hospitality mindset, strong communication, and the ability to resolve issues while delivering exceptional service in a fast-paced resort environment.

Qualifications

• Must multitask while delivering high quality customer service.
• Ability to stand for long periods in a fast-paced environment.
• Strong verbal communication and friendly, approachable demeanor.

Responsibilities

• Serves as first point of contact for members and guests entering the resort.
• Educates members on club programming, events, pricing, and policies.
• Manages account maintenance, member needs, and transactions including payments.
• Supports new membership sales and member retention interactions.
• Handles inquiries and problem resolution using appropriate tools and resources.

Skills

Customer service

Multi-tasking

Verbal communication

Service recovery

Friendly demeanor

Education

High School graduate or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II at our Scottsdale location. You will serve as the first contact for members and guests, maintain accounts, and inform guests about programs and events to enhance engagement and membership growth.

The role emphasizes a hospitality mindset, strong communication, and the ability to resolve issues while delivering exceptional service in a fast-paced resort environment.