Membership Experience Specialist

Ymca; Pueblo West (CO); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

12% Employer Funded Retirement Plan (1

Job summary

YMCA of Pueblo is seeking a Membership Representative to attract and retain members by delivering outstanding service and building meaningful connections. You will promote membership benefits, assist with inquiries, and ensure a seamless experience for new and existing members.

Responsibilities include processing memberships, guiding prospective members on tours, driving sales and retention, and maintaining accurate member records.

Qualifications

• A high school diploma or equivalent with customer service experience preferred.
• The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required.
• Confidentiality and excellent organization skills are strongly emphasized.
• 1-2 years customer service experience
• Experience working with diverse populations
• Problem solving skills
• Excellent organizational skills and attention to detail
• Strong ability to multitask
• Must demonstrate high level of computer literacy
• CPR certification within 90 days of hire

Responsibilities

• Process Memberships & Registrations: Accurately handle new memberships, program registrations, and transactions, ensuring member records are maintained and up to date
• Engage with Prospective Members: Provide facility tours to showcase amenities, programs, and services, creating a welcoming and informative experience that encourages membership sign-ups
• Drive Membership Growth & Retention: Meet and exceed monthly and annual membership sales and retention goals through proactive engagement and relationship-building
• Deliver Exceptional Customer Service: Provide outstanding support to current and prospective members through one-on-one discussions, emails, and phone calls, ensuring a positive and personalized experience
• Manage Prospective Member Outreach: Track and nurture leads from various sources, including tours, walk-ins, phone inquiries, referrals, corporate wellness partnerships, guest passes, membership terminations, and marketing campaigns
• Implement Follow-Up Systems: Support and maintain systems for consistent prospect tracking, follow-ups, and personalized outreach to increase conversions and long-term member engagement
• Support Membership Events & Promotions: Assist in special events such as open houses, membership drives, media events, and the annual Community Support Campaign to generate interest and engagement
• Ensure a Clean & Welcoming Facility: Assist in maintaining a tidy, organized, and inviting environment by monitoring facility cleanliness, addressing member concerns, and collaborating with staff to uphold high standards of presentation and safety
• Maintenance & Facility Support: Perform essential maintenance tasks as needed, including pool maintenance checks, setting up sports equipment, and cleaning if maintenance staff are unavailable. Ensure the facility remains functional and presentable for members and programs

Skills

Customer service

Communication

Multitasking

Computer literacy

Confidentiality

Organization

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

YMCA of Pueblo is seeking a Membership Representative to attract and retain members by delivering outstanding service and building meaningful connections. You will promote membership benefits, assist with inquiries, and ensure a seamless experience for new and existing members.

Responsibilities include processing memberships, guiding prospective members on tours, driving sales and retention, and maintaining accurate member records.