Membership Services Lead—Sales & Retention

careers-pueblo-ymca; Pueblo (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Retirement plan

YMCA membership

Program discounts

Career development

Job summary

YMCA of Pueblo is seeking a Membership Manager on Duty to lead membership operations during shifts, promote benefits, and drive sales and retention while ensuring exceptional member service. You will coordinate front desk teams and uphold safety standards.

The role requires 1–2 years of supervisory experience in customer service or sales, with availability for evenings and weekends. CPR certification within 90 days is preferred, and the YMCA benefits program supports growth.

Qualifications

• 1-2 years of management or supervisory experience in customer service, sales, or related field.

Responsibilities

• Serve as primary point of contact for membership operations during shifts.
• Promote membership benefits, conduct facility tours, and drive sales/retention.
• Provide outstanding service via in-person, phone, and email interactions.

Skills

Management experience

Customer service

Sales skills

Leadership

Communication

CPR certification

Job description

YMCA of Pueblo is seeking a Membership Manager on Duty to lead membership operations during shifts, promote benefits, and drive sales and retention while ensuring exceptional member service. You will coordinate front desk teams and uphold safety standards.

The role requires 1–2 years of supervisory experience in customer service or sales, with availability for evenings and weekends. CPR certification within 90 days is preferred, and the YMCA benefits program supports growth.