Membership Experience Specialist

Greater Philadelphia YMCA; Mount Laurel Township (NJ); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible work schedule

Discounts on child care and summer cap

Job summary

The Greater Philadelphia YMCA is seeking a Membership Team Member to assist members, process registrations, and support wellness goals at our branches in New Jersey. You will help create welcoming experiences, handle member inquiries, and contribute to a strong sense of community.

Ideal candidates are at least 18 years old with customer service experience, comfortable with cash handling, and passionate about the Y mission.

Qualifications

• 18+ years of age.
• 1+ year of customer service experience.
• Willingness to live out the Y's mission.
• Experience with cash handling and reconciling shift transactions.

Responsibilities

• Providing customer service support to members, program participants, and guests.
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals.
• Building strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Team player

Flexible schedule

Job description

The Greater Philadelphia YMCA is seeking a Membership Team Member to assist members, process registrations, and support wellness goals at our branches in New Jersey. You will help create welcoming experiences, handle member inquiries, and contribute to a strong sense of community.

Ideal candidates are at least 18 years old with customer service experience, comfortable with cash handling, and passionate about the Y mission.