Member Experience Specialist (Flexible Schedule)

Greater Philadelphia YMCA; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible work schedule

Discounts on child care and summer cam

Job summary

Greater Philadelphia YMCA is seeking a Membership Service Team Member to join our team in Philadelphia. You will provide frontline customer service to members, assist with program and membership registrations, and help guests with their needs to support their wellness goals.

You will build positive relationships with members of all ages, troubleshoot issues, and contribute to a welcoming, mission-driven environment at the Y.

Qualifications

• 18+ years of age.
• 1+ years of experience in customer service.
• Willingness and desire to live out the mission of the Y.
• Experienced in cash handling and can reconcile shift transactions.
• Enjoyment from working with members and building positive relationships.

Responsibilities

• Providing customer service support to members, program participants, and guests.
• Assisting members and participants with their needs, including program and membership registration, troubleshooting issues, and supporting members' wellness goals.
• Building strong relationships with members and guests of all ages.

Skills

Customer service

Cash handling

Relationship building

Job description

Greater Philadelphia YMCA is seeking a Membership Service Team Member to join our team in Philadelphia. You will provide frontline customer service to members, assist with program and membership registrations, and help guests with their needs to support their wellness goals.

You will build positive relationships with members of all ages, troubleshoot issues, and contribute to a welcoming, mission-driven environment at the Y.