Member Services Supervisor — Lead Member Experience

Greater Philadelphia YMCA; Media (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free YMCA membership

Flexible work schedule

Discounts on child care and summer cam

Medical, Dental, Vision, Disability, &

Paid time off + 7 holidays

Supplemental insurance benefits

Job summary

Greater Philadelphia YMCA is seeking a Member Services Supervisor to lead a team in a member-centric environment. You will recruit, train, and schedule staff, while building a work culture aligned with the YMCA mission and values. The role emphasizes service excellence and staff development across front-line operations.

The position offers a chance to contribute to community wellbeing through programs, tours, orientations, and member support, with a focus on retention and engagement.

Qualifications

• College degree in related field with 1+ years of related experience supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills.
• Ability to work well with volunteers, employees, board members and members.
• Exhibit strong leadership skills; possess a passion for member service.

Responsibilities

• Assist with recruit, hiring, training, scheduling and evaluation of staff.
• Build a committed staff team that reflects the mission and values of the YMCA.
• Assist with conduct staff trainings and orientations.
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs.
• Ensure compliance with policies and procedures.
• Assist with creating member-centered work culture.

Skills

Supervising

Sales experience

Communication skills

Education

College degree

Job description

Greater Philadelphia YMCA is seeking a Member Services Supervisor to lead a team in a member-centric environment. You will recruit, train, and schedule staff, while building a work culture aligned with the YMCA mission and values. The role emphasizes service excellence and staff development across front-line operations.

The position offers a chance to contribute to community wellbeing through programs, tours, orientations, and member support, with a focus on retention and engagement.