Membership Experience Manager: Retention & Guest Events

Salt Lake Bees; South Jordan (UT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Discounts

Theatre perks

Job summary

Salt Lake Bees is seeking a Membership Experience Account Manager in South Jordan, UT. You will manage season ticket accounts, service inquiries, and coordinate events while ensuring accurate CRM documentation in Salesforce and Ticketmaster.

Responsibilities include growing renewals, leading intern programs, and collaborating with sales to craft targeted strategies for each account. This is a full-time role with a focus on delivering a first-class fan experience.

Qualifications

• Bachelor’s degree preferred but not required.
• 1+ year sales or retention experience preferred.
• Proven ability to create action plans and manage multiple accounts.
• Exceptional verbal and written communication skills.
• Strong track record of building client relationships.

Responsibilities

• Manage and retain Salt Lake Bees season ticket revenue streams.
• Maintain detailed notes in Salesforce for all accounts.
• Organize accounts in Ticketmaster and CRM systems.
• Support in hiring and managing gameday interns and staff.
• Provide world class service to season ticket members to drive renewals.
• Collaborate with sales to tailor approaches per account.

Skills

Account management

Sales planning

CRM

Communication skills

Team collaboration

Education

Bachelor’s degree

Tools

Salesforce

Ticketmaster

Job description

Salt Lake Bees is seeking a Membership Experience Account Manager in South Jordan, UT. You will manage season ticket accounts, service inquiries, and coordinate events while ensuring accurate CRM documentation in Salesforce and Ticketmaster.

Responsibilities include growing renewals, leading intern programs, and collaborating with sales to craft targeted strategies for each account. This is a full-time role with a focus on delivering a first-class fan experience.