Season Ticket Member Experience Specialist

The Los Angeles Rams; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

The Los Angeles Rams are seeking a Member Services Representative to provide best-in-class, year-round service to Rams Season Ticket Members through proactive relationship building and CRM-driven engagement.

Responsibilities include managing assigned accounts, supporting renewals, seat relocation, event operations, and using ticketing systems to enter touchpoints and update member information, while delivering exceptional member experiences at home games and events.

Qualifications

• Dynamic, outgoing, self-motivated with outstanding communication and customer service instincts.
• High level of interpersonal skills to handle confidential situations and information.
• Ability to communicate effectively with prospects, clients, and fans in a professional manner.
• Passion for working in the NFL, team environment and interacting with fans.
• Positive and resilient team-centric attitude with a professional demeanor.
• Collaborative culture builder that works well with a diverse team.
• Strategic thinker with the ability to handle multiple tasks with varying deadlines.
• Strong critical thinking, problem solving and conflict resolution skills.
• Strength in time management, administrative ability, and organization.
• Prior sports sales/service industry or equivalent experience is preferred.
• Proven ability to meet deadlines and quotas.

Responsibilities

• Successfully achieve the season ticket renewal goal for your assigned accounts and positively contribute to team efforts to achieve the overall renewal and revenue goals.
• Effectively manage assigned Season Ticket Member accounts by engaging with Members through daily outbound activities (phone calls, emails, text, and Facebook discussions, etc.)
• Monitor various inbound communication channels, including, but not limited to, phone, email, text and social media, to assist Season Ticket Members and general fans.
• Become an expert on all seat products, benefits, and services to proactively anticipate the needs of Season Ticket Members and guarantee the highest level of satisfaction.
• Be a primary fan facing representative at all Rams home games to ensure an exceptional experience for all ticketed guests. Functions may include, but are not limited to, working in the box office, ticket resolution, phone queue, and Member experiences.
• Assist with Season Ticket Member events on various activities including set-up, check-in and general event operations.
• Effectively utilize ticketing software and CRM to manage customer accounts and accurately enter all touchpoints and updated client information into CRM system.
• Work with the Ticket Sales team to ensure smooth account transition from completion of sale to Service Team.
• Meet with the Supervisor of Member Services to review service activity, including progress on touchpoint campaign and renewal goals.
• Other duties as assigned.

Skills

Outgoing personality

Strong communication

Customer service

Fan engagement

Team oriented

Problem solving

Time management

Professional demeanor

Tools

Archtics

Salesforce CRM

Microsoft Office

Job description

The Los Angeles Rams are seeking a Member Services Representative to provide best-in-class, year-round service to Rams Season Ticket Members through proactive relationship building and CRM-driven engagement.

Responsibilities include managing assigned accounts, supporting renewals, seat relocation, event operations, and using ticketing systems to enter touchpoints and update member information, while delivering exceptional member experiences at home games and events.