Membership Experience Lead

Vandelay Companies; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Dental and vision insurance

Generous Paid Time Off

Discounts across portfolio

Job summary

Vandelay Companies is seeking a proactive Membership Coordinator to build and scale its private membership program in Dallas. You will own member communications, onboarding, renewals, and event experiences, while maintaining confidential records and ensuring exceptional service for executives and discerning members.

The role requires exceptional judgment, discretion, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple priorities in a high-touch environment.
• Professional presence interacting with executives and discerning clientele.
• Comfort with evolving processes and learning new platforms.

Responsibilities

• Support the development and launch of the private membership program.
• Coordinate onboarding, renewal, and cancellation processes.
• Maintain confidential membership records and profiles.
• Draft polished membership communications and program materials.
• Plan and execute private events and member experiences.
• Coordinate with internal teams and external partners for events.

Skills

Communication skills

Organization

Discretion

Executive interaction

Event planning

Customer service

Microsoft Office

CRM platforms

Tools

Microsoft Office

CRM systems

Job description

Vandelay Companies is seeking a proactive Membership Coordinator to build and scale its private membership program in Dallas. You will own member communications, onboarding, renewals, and event experiences, while maintaining confidential records and ensuring exceptional service for executives and discerning members.

The role requires exceptional judgment, discretion, and the ability to manage multiple priorities in a fast-paced environment.