Membership Experience Lead

Onelife Fitness; Austell (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free club membership

Training discounts

Referral bonus

Certifications & CE

Benefits package (medical, dental, vis

Job summary

Onelife Fitness is seeking a Membership Manager to enhance the member experience and drive consistent membership enrollment. You’ll lead onboarding, host tours, and convert prospects while supporting day-to-day club operations in a fast-paced environment.

You’ll build relationships, manage CRM-driven leads, and collaborate with team members to deliver an engaging fitness journey for members. A strong communication style and sales mindset are essential.

Qualifications

• High school diploma or GED is required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• You’ll build strong relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and help with day-to-day club ops.

Skills

Sales experience

Communication

People management

Organized

Customer-focused

Education

High School Diploma / GED

Tools

MS Office

CRM / Sales tracking

Job description

Onelife Fitness is seeking a Membership Manager to enhance the member experience and drive consistent membership enrollment. You’ll lead onboarding, host tours, and convert prospects while supporting day-to-day club operations in a fast-paced environment.

You’ll build relationships, manage CRM-driven leads, and collaborate with team members to deliver an engaging fitness journey for members. A strong communication style and sales mindset are essential.