Membership Experience Manager

US Fitness; Fairfax (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

Spa discounts

Employee referral bonus

In-house certification

Health benefits

Job summary

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and support daily club operations. You will give tours, convert prospects, and ensure onboarding success in a fast-paced fitness environment.

The role requires strong communication and sales skills, a high school diploma, CPR/AED certification (or willing to obtain), and the ability to work flexible hours including weekends and evenings.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships with members and guide onboarding.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure onboarding success.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and assist with day-to-day club operations.

Skills

Sales experience

People management

Communication skills

Customer-focused

Organization

MS Office

CRM proficiency

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and support daily club operations. You will give tours, convert prospects, and ensure onboarding success in a fast-paced fitness environment.

The role requires strong communication and sales skills, a high school diploma, CPR/AED certification (or willing to obtain), and the ability to work flexible hours including weekends and evenings.