Member Experience Lead | Enrollment & Onboarding

Onelife Fitness; Carrollton (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

In-house Certification + Continuing Ed

Full-time benefits: health, dental, 4O

Job summary

Onelife Fitness in Carrollton, GA is seeking a Membership Manager to lead the member experience, drive enrollment, and support daily club operations. You’ll guide tours, onboard new members, and nurture relationships to promote progress and retention.

You will recruit, convert, and retain members to meet monthly goals, track leads in our CRM, and collaborate with the team to deliver the Ultimate Fitness Experience in a friendly, fast-paced environment.

Qualifications

• High school diploma or GED required.
• CPR/AED certification preferred or willingness to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.

Responsibilities

• Lead member onboarding and guide tours to ensure progress and engagement.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing efforts.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead day-to-day club operations and front-of-house leadership.

Skills

Sales experience

People management

Customer service

Communication skills

Education

High school diploma or GED

Tools

MS Office

CRM / sales tracking

Job description

Onelife Fitness in Carrollton, GA is seeking a Membership Manager to lead the member experience, drive enrollment, and support daily club operations. You’ll guide tours, onboard new members, and nurture relationships to promote progress and retention.

You will recruit, convert, and retain members to meet monthly goals, track leads in our CRM, and collaborate with the team to deliver the Ultimate Fitness Experience in a friendly, fast-paced environment.