Membership Experience Associate

Geneva Lakes Family YMCA; Geneva (IN); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Free YMCA membership

Program discounts

Job summary

Geneva Lakes Family YMCA is seeking a Membership Associate to deliver exceptional service at our front desk and member services. This part-time role focuses on creating welcoming experiences, registering participants, answering questions, and balancing cash during shifts.

You’ll support daily operations, assist with events, and ensure safety and cleanliness standards are met. If you enjoy hospitality, fitness and community engagement, this role offers a dynamic start.

Qualifications

• Minimum of 21 years old.
• 1–2 years of customer service experience preferred.
• CPR/First Aid/AED certification within 30 days of hire.

Responsibilities

• Provide excellent member service and information about programs and fees.
• Register participants for YMCA classes and programs; check in members.
• Answer phones and handle clerical tasks; light cleaning duties.
• Ensure smooth shift management and guest services delivery.
• Plan and execute events within the YMCA environment.
• Process cash transactions accurately during shift changes.
• Prepare reports on membership activity and events outcomes.

Skills

Customer service

Front desk

Event management

Cash handling

Shift management

Communication skills

Tools

POS systems

Register balancing

Job description

Geneva Lakes Family YMCA is seeking a Membership Associate to deliver exceptional service at our front desk and member services. This part-time role focuses on creating welcoming experiences, registering participants, answering questions, and balancing cash during shifts.

You’ll support daily operations, assist with events, and ensure safety and cleanliness standards are met. If you enjoy hospitality, fitness and community engagement, this role offers a dynamic start.