Member Experience Lead

Theuniversityunion; Houston (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

YMCA of Greater Houston is seeking a part-time Member Services Associate to deliver excellent service to members, guests, and program participants. You will promote memberships, enroll new members, and process registrations while keeping the lobby area clean and organized.

You will respond to inquiries, build relationships with members, and ensure a welcoming, safe environment in line with the YMCA's values of caring, honesty, respect, and responsibility.

Qualifications

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Minimum age 18 years old.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Administrative duties delegated from the Member Services Director.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity awareness

Basic computer skills

Job description

YMCA of Greater Houston is seeking a part-time Member Services Associate to deliver excellent service to members, guests, and program participants. You will promote memberships, enroll new members, and process registrations while keeping the lobby area clean and organized.

You will respond to inquiries, build relationships with members, and ensure a welcoming, safe environment in line with the YMCA's values of caring, honesty, respect, and responsibility.