Membership Executive (22.5 hours per week)

Five Hour Club; United States; Remote; USD 29,000 - 35,000; Part time

Benefits offered by this job

25 days' annual leave

Pension

Free life assurance

Employee assistance programme

Job summary

Helplines Partnership is seeking a role to help grow and retain a diverse membership network. The successful candidate will build relationships with members and prospective partners, promote membership, and contribute to sustainability.

Responsibilities include handling enquiries, researching prospective members and partners, supporting events, maintaining CRM records, and contributing to campaigns and content across channels.

Qualifications

• Customer relationship experience, clear communication, organisation and attention to detail are essential.
• Microsoft Office skills and GCSE-level or equivalent English and maths are required; an administrative qualification is preferred.

Responsibilities

• Handle member enquiries by phone and email, recording correspondence in Airtable.
• Research prospective charitable members, commercial partners and suppliers.
• Support member events, the annual conference and networking activities.
• Maintain accurate CRM records, improve processes with the super-user group and produce regular statistics.
• Maintain the Membership Knowledge Bank and support membership content for campaigns, social media and the website.
• Contribute to cross-team projects, supplier administration and cover for the Services Executive.

Skills

Customer relationship experience

Clear communication

Organisation

Attention to detail

MS Office skills

Education

GCSE English & Maths

Administrative qualification

Job description

About Helplines Partnership

Helplines Partnership supports organisations offering advice, information and support by telephone, email, text and online. Its work includes training, consultancy and quality standards.

About the role

Help grow and retain a diverse membership network, reporting to the Partnership and Engagement Manager. Build relationships with members and prospective partners, promote membership and contribute to sustainability.

Key responsibilities

• Handle member enquiries by phone and email, recording correspondence in Airtable.
• Research prospective charitable members, commercial partners and suppliers.
• Support member events, the annual conference and networking activities.
• Maintain accurate CRM records, improve processes with the super-user group and produce regular statistics.
• Maintain the Membership Knowledge Bank and support membership content for campaigns, social media and the website.
• Contribute to cross-team projects, supplier administration and cover for the Services Executive.

About you

Customer relationship experience, clear communication, organisation and attention to detail are essential. Microsoft Office skills and GCSE-level or equivalent English and maths are required; an administrative qualification is preferred. Bring initiative, adaptability, confidence presenting online and in person, and a collaborative approach to working across a dispersed team.

Hours, location and pay

Permanent, 22.5 hours weekly. Predominantly home-based with regular travel to meetings and events. Annual salary: £15,492 actual (£25,821 FTE).

Benefits

25 days' annual leave rising with service; pension; free life assurance; employee assistance programme.