Membership Engagement Specialist

Entertimeonline; Caldwell (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Dental insurance

Free facility access

Paid time off

Job summary

The Caldwell YMCA, part of the Treasure Valley Family YMCA, is seeking a full-time Membership Specialist to drive engagement, retention, and transactional activities. You will enroll new members, handle inquiries, and support existing members while maintaining accurate member data.

Schedule is 40 hours weekly, Monday–Friday, 10:00am–6:00pm, with benefits. The role emphasizes welcoming all people and upholding Y values in a community-focused environment.

Qualifications

• Experience in customer service, sales, or related experience.
• Basic math and computer skills.
• Must be able to engage others in conversations and make all people feel welcome.

Responsibilities

• Engage potential new members by performing cause-driven interviews and tours, explaining the benefits of the Y, and enrolling new members.
• Develop relationships and serve as point of contact for existing members, perform retention activities, and cancellations recovery.
• Review and process membership financial assistance applications.
• Maintain account status for membership units including invoices, drafts, cancellations, and status changes.
• Assist Welcome Center staff by answering phones and responding to questions.
• Work with the Director to ensure department operations align with Leading Practices.
• Explain YMCA benefits and enroll new members.

Skills

Customer service

Sales

Communication

Interpersonal skills

Basic math

Computer skills

Teamwork

Job description

The Caldwell YMCA, part of the Treasure Valley Family YMCA, is seeking a full-time Membership Specialist to drive engagement, retention, and transactional activities. You will enroll new members, handle inquiries, and support existing members while maintaining accurate member data.

Schedule is 40 hours weekly, Monday–Friday, 10:00am–6:00pm, with benefits. The role emphasizes welcoming all people and upholding Y values in a community-focused environment.