Membership Specialist - Caldwell YMCA

Entertimeonline; Caldwell (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Dental insurance

Free facility access

Paid time off

Job summary

The Caldwell YMCA, part of the Treasure Valley Family YMCA, is seeking a full-time Membership Specialist to drive engagement, retention, and transactional activities. You will enroll new members, handle inquiries, and support existing members while maintaining accurate member data.

Schedule is 40 hours weekly, Monday–Friday, 10:00am–6:00pm, with benefits. The role emphasizes welcoming all people and upholding Y values in a community-focused environment.

Qualifications

• Experience in customer service, sales, or related experience.
• Basic math and computer skills.
• Must be able to engage others in conversations and make all people feel welcome.

Responsibilities

• Engage potential new members by performing cause-driven interviews and tours, explaining the benefits of the Y, and enrolling new members.
• Develop relationships and serve as point of contact for existing members, perform retention activities, and cancellations recovery.
• Review and process membership financial assistance applications.
• Maintain account status for membership units including invoices, drafts, cancellations, and status changes.
• Assist Welcome Center staff by answering phones and responding to questions.
• Work with the Director to ensure department operations align with Leading Practices.
• Explain YMCA benefits and enroll new members.

Skills

Customer service

Sales

Communication

Interpersonal skills

Basic math

Computer skills

Teamwork

Job description

• Base Pay $15.45 - $19.31 / Hour
• Job Category Membership
• Employee Type Full Time 1 - Non Exempt

Contact information

• Phone [phone] ext. 615

Description

Our Caldwell YMCA is seeking a full-time Membership Specialist to join the team! This position is responsible for the development and execution of membership engagement, retention, and transactional activities.

The Caldwell YMCA opened its doors on October 27, 2005. Since that time, it has become a hallmark of the community, impacting the lives of thousands of kids and families. Facility amenities include a large cardio and weight floor, full-court basketball gym, three fitness studios, and a state-of-the-art aquatics center including a lap-pool, splash pad, pretzel slide, and lazy-river.

Schedule:

This is a full-time position, 40 hours weekly, including benefits. Schedule requirements are Monday through Friday, 10:00am-6:00pm. Pay is $15.45-$19.31/hour.

The Treasure Valley Family YMCA provides a progressive work environment with great benefits for qualifying full-time employees. Benefits include:

• 12% employer-funded retirement plan after two years of service with immediate vesting and ability to make additional contributions to retirement benefits through 403(b) savings plan.
• High quality and affordable benefits including health (75% employer paid for family) and dental insurance (50% employer-paid for family).
• Free use of YMCA facilities for immediate family.
• Generous paid-time off package, earning at the rate of 24 paid days off per year to start.

Responsibilities:

• Engage potential new members by performing cause-driven interviews and tours, explaining the benefits of the Y, and effectively enrolling new members to support them in meeting the seven cause measurement goals.
• Develop intentional relationships and serve as point of contact for existing members, perform retention activities, and perform cancellation recovery while using discretion and the Y voice attributes.
• Review and accurately process membership financial assistance applications.
• Maintain accurate account status for all membership units including invoices, bank drafts, cancellations, and status changes while preserving confidentiality.
• Assist Welcome Center staff by answering phones, responding to questions, and carrying out additional duties as needed.
• Work closely with the Director to ensure department operations are consistent with approved Leading Practices.
• Explains the benefits of YMCA memberships and effectively enrolls new members.

Qualifications:

• Experience in customer service, sales, or related experience.
• Basic math and computer skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.