Membership Experience Lead

Entertimeonline; Boise (ID); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Retirement plan

Health & dental insurance

Free facility access

Paid time off

Job summary

The West Boise YMCA, part of Treasure Valley Family YMCA, is seeking a Membership Coordinator to manage membership services and engagement activities with a friendly, service-oriented approach.

You will supervise staff, recruit volunteers, and work closely with leadership to ensure high-quality member experiences and programs. The role requires strong communication and confidentiality in a team-focused environment.

Qualifications

• Excellent human relations skills and ability to maintain professional communication with staff and members.
• Excellent verbal and written communication skills including telephone etiquette and computer use.
• Prior experience supervising staff and volunteers is preferred.
• Must maintain confidentiality and professionalism in all interactions.

Responsibilities

• Work closely with the Director to ensure department operations align with LeadingPractices.
• Supervise staff, including hiring, onboarding, coaching, scheduling and development.
• Recruit and manage volunteers per current policies and guidelines.
• Engage members to deepen relationships with the Y mission and programs.
• Participate in team meetings and committees as assigned; keep staff informed of offerings.

Skills

Staff supervision

Communication skills

Interpersonal skills

Confidentiality

Job description

The West Boise YMCA, part of Treasure Valley Family YMCA, is seeking a Membership Coordinator to manage membership services and engagement activities with a friendly, service-oriented approach.

You will supervise staff, recruit volunteers, and work closely with leadership to ensure high-quality member experiences and programs. The role requires strong communication and confidentiality in a team-focused environment.