Membership Engagement Specialist

Stateline Family YMCA; Beloit (WI); Hybrid; USD 19,000 - 22,000; Part time

Benefits offered by this job

403B retirement plan

Growth opportunities

Paid time off

Free YMCA membership

Job summary

Stateline Family YMCA in Beloit and Roscoe is seeking a Membership Engagement Specialist to welcome members, answer questions, and promote a positive experience. This part-time role focuses on opening and mid-day shifts, with one weekend per month.

You will supervise a friendly membership team, greet guests, and enforce building rules in a calm, professional manner. Benefits include a robust retirement plan, vacation, and a free YMCA membership.

Qualifications

• Experience delivering high-quality member service to guests and members.
• Ability to supervise and coordinate a small membership team.
• Open and mid-day shifts with weekend availability.

Responsibilities

• Create a positive member experience through superior customer service.
• Supervise a dedicated membership team.
• Greet and interact with guests in a friendly, professional manner and enforce building rules when needed.

Skills

Technical Savvy

Punctuality

Problem Solving

Conflict Management

Multitasking

Customer Service

Job description

Membership Engagement Specialist at our Roscoe and Beloit locations.

Pay Range $14-$16

Part Time –3+ hours a day, primarily opening and mid-day shift, one weekend a month required- with potentially more hours.

Our Membership Engagement Specialists are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive environment, supervises a dedicated membership team, greets and interacts with guests in a friendly and professional manner.

Characteristics:

• Technical Savvy
• Early/Punctual and Reliable
• Helpful Problem Solver
• Ability to have challenging conversations, such as those required to enforce building rules and policies
• Calm in busy and/or stressful situations
• Ability to multitask and work in somewhat noisy, busy environments
• Engaging

Why the Y?

• Amazing 403B retirement plan with unprecedented company contributions.
• Growth Opportunities
• Earned Vacation and PTO
• FREE YMCA MEMBERSHIP!