Membership Advisor

Mystic Valley Young Mens Christian Assoc; Malden (MA); On-site; USD 21,000 - 22,000; Part time

Job summary

Mystic Valley YMCA in Malden, MA is seeking a part-time Membership Advisor / Welcome Center Attendant to greet visitors, explain programs, process memberships, and create a welcoming, member-focused experience. This role emphasizes friendly service and accurate membership processing.

You will conduct tours, promote memberships, handle registrations and transactions, and support front-desk operations during peak times; evening and weekend availability is required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or sales experience preferred.
• Strong communication and interpersonal skills.
• Comfort with point-of-sale systems and basic computer operations.
• Ability to multitask in a fast-paced environment.
• Friendly, approachable demeanor with a customer-first attitude.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide information on membership types, benefits, pricing, and promotions.
• Use the ARB Framework to explain offerings and promotions.
• Lead personalized tours to help visitors picture themselves at the Y.
• Process new memberships, renewals, changes, and cancellations accurately.
• Maintain a welcoming and professional front-desk environment.
• Greet members in a warm manner and assist with registrations of programs, services, schedules, and amenities.
• Respond to phone and email inquiries promptly and courteously.
• Support the team during events, peak hours, and promotional activities.

Skills

Customer service

Sales

Communication

Multitasking

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Basic computer operations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Malden, MA, US

Salary Range: $15.50 To $16.00 Hourly

Position Summary

The Membership Advisor / Welcome Center Attendant serves as the first point of contact for visitors and prospective members. This role is responsible for delivering exceptional customer service, providing accurate information about programs and services, processing memberships, and maintaining a welcoming and professional environment. The ideal candidate is friendly, detail-oriented, and comfortable engaging with the public to promote membership options and support overall facility operations.

Key Responsibilities

Sales & Tours is the Y Experience leading practice that equips staff to turn first interest into meaningful connection. It gives teams a clear, cause- driven approach for identifying and cultivating prospects, tracking follow-up with consistency, delivering personalized tours that help people picture themselves at the Y, and inviting them to join with confidence and warmth. At its best, Sales & Tours is not a front-end transaction — it is the beginning of a relationship.

• Understand a core value of the YMCA that Sales is a Mission, Not a Transaction.
• Using the ARB Framework we provide information on membership types, benefits, pricing, and promotions.
• Using the 4-Step Tour Process to turn every tour into a personalized, mission-driven experience.
• Maintain a strong understanding of membership features to confidently promote and sell memberships. Which includes processing new memberships, renewals, changes, and cancellations accurately.

Community Service

Service at the Y is the action we take to guide the member journey joyfully forward, making the Y the most welcoming place it can be. It is not customer service — it is community service, rooted in love, care, and genuine responsibility for the people in our care. Service is how the Y’s values become visible in every interaction: the greeting, the conversation, the follow-up, and the invitation to go deeper.

• Greet all members in a warm and professional manner using our Four Principles of Service & our Four Cultural Dimensions approach.
• Answer questions and assist with the registrations of: programs, services, schedules, and facility amenities
• Respond to phone and email inquiries promptly and courteously

Administrative & Operational Tasks

• Process payments, receipts, and daily transactions with accuracy.
• Check members in and verify account status.
• Assist with maintaining cleanliness and order in the welcome center area.
• Report maintenance or safety concerns to appropriate director.
• Support the team during special events, peak hours, and promotional activities.
• Any and all other duties assigned by your direct supervisor.

Availability

• This position covers shifts that fall between 11:00 a.m. and 9:30 p.m during the week & 9am-3pm on the weekends. This time frame represents the range of possible working hours, not the full length of each shift. This is a part-time role, and scheduled days and hours may vary from week to week based on staffing needs and needs of the business.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or sales experience preferred.
• Strong communication and interpersonal skills.
• Comfort with point-of-sale systems and basic computer operations.
• Ability to multitask in a fast-paced environment.
• Friendly, approachable demeanor with a customer-first attitude.
• Ability to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand for extended periods.
• Light lifting (up to 50 lbs) may be required.