Membership Engagement Specialist

WTMD; Baltimore, Northern (MD, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Baltimore Public Media is seeking a Membership Engagement Coordinator to deepen relationships with members and support day-to-day services and systems.

The role focuses on member stewardship, retention, volunteer coordination, membership-focused events, field marketing, and front-line constituent service, reporting to the Senior Manager of Marketing and Membership. This is a community-facing, detail-oriented position requiring CRM proficiency.

Qualifications

• Associate's degree or equivalent professional experience.
• At least two years in membership, nonprofit fundraising, marketing, communications, customer service, event coordination, volunteer management, field marketing, or a related field.
• Ability to work occasional evenings and weekends for station events and member-engagement activities.

Responsibilities

• Coordinate member engagement, stewardship, retention programs.
• Plan and staff membership-focused events and tabling at station events.
• Support CRM workflows and member inquiries with timely service.
• Collaborate across departments to support campaigns and messaging.

Skills

Interpersonal skills

CRM experience

Event coordination

Communication skills

Volunteer management

Education

Associate degree

Tools

RevCRM

Iterable

CRM database

Job description

Baltimore Public Media is seeking a Membership Engagement Coordinator to deepen relationships with members and support day-to-day services and systems.

The role focuses on member stewardship, retention, volunteer coordination, membership-focused events, field marketing, and front-line constituent service, reporting to the Senior Manager of Marketing and Membership. This is a community-facing, detail-oriented position requiring CRM proficiency.