Member Experience & Retention Lead

Jewish Federation of Greater Dallas; Owings Mills (MD); In loco; USD 47.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

FSA/HSA options

Complimentary membership to JCC

Program discounts (preschool, summer)

Descrizione del lavoro

Jewish Community Center of Greater Baltimore is seeking a Membership Retention Specialist to strengthen member engagement and reduce attrition. The role focuses on retention initiatives, trend analysis, and proactive member outreach to create a welcoming, relationship-driven community.

Responsibilities include supervising the Welcome Desk, coordinating retention programs, and collaborating with directors to link members to relevant programs and services.

Competenze

• Experience in customer service or retention roles.
• Strong communication and interpersonal abilities.
• Ability to handle sensitive information with discretion.

Mansioni

• Develop and evaluate strategies to improve retention, engagement, and satisfaction.
• Supervise the Welcome Desk team and customer service initiatives.
• Track member interactions in CRM and analyze retention trends.
• Plan and execute member appreciation and engagement events.
• Collaborate with directors to connect members to programs and services.
• Conduct stay, cancellation, and exit interviews for retention insights.

Conoscenze

Customer service

Member retention

CRM proficiency

Communication skills

Problem solving

Organizational skills

Confidentiality

Formazione

Associate or Bachelor’s degree

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Jewish Community Center of Greater Baltimore is seeking a Membership Retention Specialist to strengthen member engagement and reduce attrition. The role focuses on retention initiatives, trend analysis, and proactive member outreach to create a welcoming, relationship-driven community.

Responsibilities include supervising the Welcome Desk, coordinating retention programs, and collaborating with directors to link members to relevant programs and services.