Member Experience & Engagement Specialist

Baltimore Public Media; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Baltimore Public Media is seeking a driven Membership Engagement Coordinator to strengthen connections with members and support essential services that sustain our public media mission.

You will handle member stewardship, volunteer coordination, field marketing, and front-line constituent service, reporting to the Senior Manager of Marketing and Membership. This role balances public-facing tasks with meticulous administrative work.

Qualifications

• Associate degree or equivalent professional experience.
• Minimum 2 years in membership, nonprofit fundraising, marketing, or related field.
• Ability to work occasional evenings and weekends for station events.

Responsibilities

• Coordinate member engagement, stewardship, retention, and appreciation initiatives.
• Plan and execute membership-focused events and outreach activities.
• Maintain relationships with members and volunteers as an ambassador for BPM, WYPR, and WTMD.
• Support membership campaigns and communications across channels including CRM and email platforms.
• Develop proficiency in RevCRM and manage member-service workflows and data integrity.

Skills

Interpersonal skills

Communication

Organization

CRM experience

Volunteer coordination

Event planning

Donor relations

Education

Associate’s degree

Tools

RevCRM

Iterable

Job description

Baltimore Public Media is seeking a driven Membership Engagement Coordinator to strengthen connections with members and support essential services that sustain our public media mission.

You will handle member stewardship, volunteer coordination, field marketing, and front-line constituent service, reporting to the Senior Manager of Marketing and Membership. This role balances public-facing tasks with meticulous administrative work.